You have questions, we have answers.
Should I call or come to the office if I am having a crisis?
Emergency situations such as suicidal thoughts should be addressed using emergency services (i.e. 911 or 988) or by presenting to your nearest emergency room.
What is the best way to get in touch with the office?
Please, call our office at 757-410-0700. We have been experiencing a high volume of calls-it is imperative for you to leave a voicemail if we do not answer your first call. Once we receive your voicemail, our administrative staff will call you back as soon as possible.
Will I get a reminder call, text, or email about my upcoming appointment?
Yes, you will receive an automated call, text, and/or email (based upon your preferences) 48 hours before your appointment. To cancel, you may call our front desk or use your patient portal.
How do I become a patient?
Please, call our front desk (757-410-0700) so that we may set up your online portal account. Once your account has been set up, we will send you all of the necessary intake paperwork. After all of this paperwork has been completed, our front desk staff will work with you to schedule your intake session.
What if I miss my appointment?
Appointments canceled with less than 24 hours notice and missed appointments will be charged a $75 fee. Our front desk staff will charge this fee to the card on file.
Do you prescribe psychiatric medication?
We provide psychotherapy and cannot provide psychiatric medication.
Do you offer telehealth or in-person services?
At this time, we have providers offering both telehealth and in-person sessions. We ask that if you are sick and/or experiencing symptoms of COVID-19 that you conduct your appointment via telehealth.
How can therapy help me?
Therapy has numerous benefits in one’s general health and wellness. It is our goal to help each of our patients identify and explore their underlying emotional distress to learn strategies to independently reduce distress. Often, patients will experience improved health, relational functioning, and improved professional functioning as a result of their therapeutic work.
Will my information be kept confidential?
Generally, yes. However, if you inform your clinician of child and elder abuse, suicidal thoughts, and/or homicidal thoughts, your clinician will be required to take steps (i.e. calling social services or emergency services) to ensure safety.
What can I expect in my first appointment?
Your first appointment will last approximately 60 minutes. Your clinician will review privacy, late cancelation/missed appointments, and practice policies with you. Additionally, your clinician will gather information about your current difficulties, history, and goals for your future.
Frequently Asked Questions
Find answers to frequently asked questions below. If you have a question that isn't answered here, please contact our office.